Situation
Due to a breakdown in their working relationship, the situation had become increasingly strained, and the client feared it could further escalate and they could lose one or both members of staff.
Solution
We facilitated a successful mediation between the employee and their line manager, helping both employees to engage in open dialogue and address their concerns in a constructive way. Our mediation approach was impartial and solution-focused, with the idea being to find common ground.
Outcome
Through the mediation process, the relationship between the employee and their line manager was repaired, with the grievance being resolved without the need for further escalation